Chapter 10 of 13 · 4 min

Read your results

See opens, clicks, bounces and unsubscribes, and what to do about them.

In this chapter
  1. The dashboard
  2. A campaign's results
  3. What the numbers mean
  4. Bounces and complaints

1The dashboard

The dashboard shows emails sent, open rate, click rate and your subscribers, plus your plan usage.

Dashboard statistics
Dashboard statistics

2A campaign's results

Open a campaign to see sent, opened and clicked counts, which links were clicked, and any recipients that failed.

A campaign results page
A campaign results page

3What the numbers mean

Opens are an estimate (some apps hide them). Clicks are more reliable. A rising unsubscribe or complaint rate means the email or the list is a poor fit.

4Bounces and complaints

Hard bounces and spam complaints are suppressed automatically everywhere. Three spam complaints on an account suspend sending until we review it, so keep to permission-based lists.

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