Refund Policy

Version 2026-10-05 · Effective October 6, 2026

In short: Your first payment can be refunded if you ask within 14 days and have used fewer than 100 emails, 5 templates and 3 AI creations after paying. Renewals are never refunded.

Refund on your first payment

If PostaraMail isn't right for you, you can get a full refund of your first payment on any paid plan, monthly or yearly, if you ask within 14 days of that payment and have not reached any of the usage limits below.

Usage limits

The first payment is no longer refundable once you reach any ONE of these, counted from the moment of your first payment (nothing you did on the Free plan before paying counts):

100 emails sent to contacts (campaign and automation emails that were actually sent; test emails to yourself and emails that failed do not count);
5 templates created or used (each time you create an email or design, or use a template from the library; creating a whole automation from one template counts once);
3 AI creations (each time AI creates or rewrites an email, design or sequence, or personalises a template).

You can see your usage and the date your refund window ends under Billing during your first 14 days. Reaching a limit ends refund eligibility even if you have not asked yet.

One refund, first payment only

Only the first payment of your account can be refunded, and each business can receive one refund. Renewal payments (the second month, the second year and every one after) are never refundable. You can cancel at any time so that you are not charged again. If we refund you, your paid subscription is cancelled and your account moves to the Free plan.

Always returned

We always return a charge that was made in error, such as a duplicate payment or an amount that does not match your plan, whatever your usage. This is a correction of our mistake, not a refund under this policy. Nothing in this policy limits rights that the law of your country gives you and that cannot be waived.

Cancelling

Cancel any time from Billing > Manage billing in your account, on the website. In the installed app, plans are managed on postaramail.com.
You keep your paid plan until the end of the period you already paid for, then move to the Free plan.
Your contacts and emails stay in your account and you can export your contacts at any time.

Upgrades and downgrades

When you change plans, Stripe adjusts the charge for the time left in your billing period. Plan changes after your first payment are not refundable.

When refunds don't apply

You reached any one of the usage limits above.
Requests made more than 14 days after the first payment.
Renewal payments and plan changes.
Accounts suspended or closed for breaking the Acceptable Use Policy or Anti-Spam Policy.
A second refund request from the same business.

Payments made before October 6, 2026

The earlier policy applies to payments made before the effective date: a 14-day money-back guarantee on your first payment, without the usage limits.

How to ask

Email support@postaramail.com from the address on your account with the word "Refund" in the subject. We check your usage and reply within 2 business days. Approved refunds return to your original payment method through Stripe and usually arrive within 5-10 business days. Please talk to us before opening a dispute with your bank. We keep a record of your usage at the time of the request.

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